Knowledgebase

How can I obtain a free demonstration system?
Simply place your order online to obtain a FREE 30-Day Trial of an SafePoint Anti-Spam...

We already have an email server, why do we need an Anti-Spam Firewall?
Internet email servers do not usually have comprehensive Anti-Spam and Anti-Virus blocking...

After I sign up, how soon will my SafePoint system be online and ready for use?
Your new SafePoint Anti-Spam Firewall system should be online and ready for use within 12-24...

Approximately what daily volume of email messages can be processed by the various SafePoint system models?
The general recommended average email processing volumes for the SafePoint systems are as...

Are there any limits to the number of domains, email or user accounts which can be supported by the SafePoint system?
There are no fixed or "hard" limits on the number of domains or email accounts which can be...

Are there any monthly or yearly "recharge" fees involved for operating system updates or updates to Spam and Virus rules and definitions?
No, unlike with other anti-spam and anti-virus solutions there are no monthly or...

Do you charge any per user or per domain fees?
No, there are no per-domain, per-user, or per-mailbox fees or other usage or license fees to...

Does the SafePoint work with Microsoft Exchange?
The SafePoint Anti-Spam Firewall is 100% compatible with any mail server software that is...

How accurate is the SafePoint system?
While other systems have spam detection rates of 40 to 70 percent, the SafePoint Anti-Spam...

How do I upgrade or downgrade my SafePoint system to a another model or capacity? Are there any charges involved for this?
Upgrading or downgrading your SafePoint system from one model/capacity to another is easily...

How does the SafePoint Anti-Spam Firewall System work?
The SafePoint Anti-Spam Firewall system provides an integrated Anti-Spam and Anti-Virus...

How long can I evaluate my SafePoint system before I will be charged for the service? What is the "free trial period"?
You can use and evaluate your SafePoint system for up to 30 days. After that, you will be...

How often is the SafePoint system updated with new Spam rules and Virus definition?
The SafePoint Anti-Spam Firewall system automatically receives multiple updates of Spam...

How will future operating system updates and enhancements be carried out to my SafePoint system?
All operating system and software updates are included free of charge along with the...

I am an ISP or Web Hosting Service Provider and have my own servers. How will using the SafePoint Anti-Spam Firewall benefit me and my clients?
The SafePoint Anti-Spam Firewall system is ideal for ISP's, Web Hosting Providers and...

Is there a limit on the number of email messages that a particular model of SafePoint system is able to process on a daily basis?
There is no fixed or "hard" limit placed on the volume of email which a particular model of...

Is there an additional charge for Virus Scanning and Filtering capabilities?
There are no additional charges for Virus Scanning and Filtering capabilities and no extra...

Is there any delay in email delivery?
There should be no noticeable delay in the delivery of processed by your SafePoint system as...

Is there anything to install?
No, there is nothing to install and no configuration changes to your mail server or existing...

Our corporate email is handled by our own mail server located at our office. How will having a SafePoint Anti-Spam Firewall benefit us?
The SafePoint Anti-Spam Firewall system is a practical and cost effective solution for...

We already have a firewall, why do we need a SafePoint?
A firewall is designed to protect your network from external attacks and to control and/or...

We are an SME and have our email service provided by a hosting company. Can we still use the SafePoint Anti-Spam Firewall and how will it benefit us?
The SafePoint Anti-Spam Firewall system is a practical and cost effective solution for SME's...

What about “false positives”, will we loose any mail?
The SafePoint Anti-Spam Firewall system is able to provide high Spam/Virus detection rates...

What happens if decide to cancel the service?
Canceling your SafePoint service is easily done. Simply send a message to...

What happens if my SafePoint system goes down?
All of the SafePoint systems are automatically monitored for connectivity and active...

What happens to email identified as Spam?
When a potential Spam/UCE message is detected by the system depending on the "Spam Scoring...

What happens to Quarantined email?
Email messages which have been detected by the SafePoint system as either being Spam/UCE or...

What happens to Virus infected emails?
Email messages that have been identified as being infected with a virus, worm or other...

What is the safepoint Anti-Spam Firewall?
The safePoint Anti-Spam Firewall is a hosted email gateway appliance incorporating a...

What levels of redundancy do the SafePoint systems have?
The SafePoint Anti-Spam Firewall systems are hosted in a Class A Data Center with multiple...

What levels of service and support are available?
SafePoint technical support is available 24 hours a day, 7 days a week. If you have a query...

Which mail servers and mail server software are supported?
As all Internet mail servers and software utilize the same SMTP protocol to send and receive...

Why is the SafePoint Anti-Spam Firewall a better solution than installing anti-spam and anti-virus software on our existing mail server?
The SafePoint Anti-Spam Firewall is a dedicated solution that delivers a number of...

Will I have to make any configuration or other changes to my SMTP or POP server settings or email client software to work with the SafePoint system?
There should be no need for any configuration or other changes to any existing SMTP or POP...

Will my SafePoint Anti-Spam Firewall be compatible with my network setup?
The SafePoint Anti-Spam Firewall system will work with all common network configurations. If...